Shipping Policy

Most shipments are shipped with UPS.

You will be sent an email with your tracking number for your package once a label has been made. This does not mean your package has shipped.

SHIPPING TIMES

Depending on the item you ordered, your package can take 2-7 business days to ship out. Once your package has shipped it can take 1 business day for tracking to update and 2-5 business days for your package to be delivered.

SHIPPING PRICING

Our shipping cost is calculated based on the weight of the package and where the package is being shipped to.

STOLEN PACKAGES

XGear101.com is not responsible or accountable if your package is stolen from your property. If the package states delivered by USPS/UPS, it is out of our hands at that point. We would love to cover stolen packages, but we are a small business and not able to cover those losses.

LOST PACKAGES

XGear101.com will ship out another package if it is considered lost. That means there is no update on USPS/UPS on your package stating delivered. We will not be able to refund orders for lost packages, but we can ship out another package to you at no cost. We usually like to wait 3-5 business days to see if there is any update on tracking before considering the package lost.

If USPS/UPS system states a package was delivered and you are claiming you did not receive it, there is nothing we can do about it on our end.

You are more than welcome to contact the shipping company to receive more information on that package. We will not file any claims on our end.

RETURNED PACKAGES

Packages will not automatically be re-shipped back out if they are returned to us for the following reasons:

• You entered the wrong address
• You forgot to put the apartment/suite number

In order to have your package shipped back out, you will have to pay a shipping cost of $8.95.

It is your responsibility to provide us with the right shipping address and adding any apartment/unit/suite #s if your address calls for it.

If you decide you want a refund, we treat it as a return. For products we accept returns on, there is a $10 fee per item. For items we do not accept returns on, there is a 50% restocking fee. Original Shipping Cost will not be refunded.