The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
When you order from our site, all information is fully secured via SSL (secure socket layer) encryption. We collect the following information: your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information and a password in order to complete your online order. Your order is then process through our payment gateway system Authorize.net, which helps fully secure all purchases done on our website by credit/debit cards. We take all the necessary pre-causions on all purchases, and we do in-depth security checks on all orders! You should feel 100% Comfortable when shopping online, and we try our best to make our customers feel that way.
We do not sell or rent your personal information to others or 3rd parties. We use your information that we collect from you only for the purposes of filling orders, contacting purchasers to inform them of their order status, and sending promotional information, enhancing the operation of our site. WE ONLY SHIP ORDERS TO THE BILLING ADDRESS.
All Items will be Shipped with USPS (www.USPS.com) After Your Item has been shipped, we will provide you with a tracking number via E-Mail. We usually ship most items within 24-72 hours after payment is received. We ship all orders to the billing address only. This helps prevent Credit Card Fraud from fraudulent purchases.
Since International Credit Cards do not have comply with AVS (Address Verification Status) we can not process International Credit Cards. Our processing system will automatically decline the card once the order once it is placed. You will have to pay by Western Union or Money Gram. Please email your order to Jay@XGear101.com.
Returns are accepted with-in 30 Days of the order date.
Your items must be un-worn and in the same brand new condition as when you received it. If your items have any tags attached to them, they must still be attached when you return them back to us.
On all Returns for a REFUND, there is a 20% Re-Stocking Fee and shipping is non-refundable.Contact Devon@XGear101.com and request a RETURN SHIPPING LABEL FOR A REFUND. You will then be sent a return shipping label via email. Make sure you include your invoice number when you send in a request.
On all Returns for an EXCHANGE, in order to avoid the 20% restocking fee, you will need to place your order for the items you are wanting to exchange for. Contact Devon@XGear101.com and request a RETURN SHIPPING LABEL FOR AN EXCHANGE. You will then be sent a return shipping label via email. Make sure you include your invoice number when you send in a request. All exchanges are handled back as a refund. Once we receive your products back we will refund you in full for the product you are returning.
Please Note: The cost of the shipping label will be deducted from the amount we refund back to you (For both Return for a Refund & Return for an Exchange). Once you have received your return shipping label via email you will need to print it out and tape it to the package you are sending back to us. Make sure to you do not tape over any barcodes that are on the label. Drop it off at any USPS post office or you can schedule a pick up from their online website www.USPS.com
$50 CANCELLATION FEE ON ALL ORDERS THAT CANCEL A PRE-ORDER FOR SHOES MADE ON OUR STORE.