The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
When you order from our site, all information is fully secured via SSL (secure socket layer) encryption. We collect the following information: your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information and a password in order to complete your online order. Your order is then process through our payment gateway system Authorize.net, which helps fully secure all purchases done on our website by credit/debit cards. We take all the necessary security pre-cautions on every purchase through our online store.You should feel 100% comfortable when shopping online.
We do not sell or rent your personal information to others or 3rd parties. We use your information that we collect from you only for the purposes of filling orders, contacting purchasers to inform them of their order status, and sending promotional information, enhancing the operation of our site.
We ship all orders through the United States Postal Service (USPS).
You will be sent an email once your order has shipped containing your tracking number. We ship most packages within 24-48 hours after payment is received. You can track your package online at www.USPS.com
We ship to everywhere in the USA
We ship to Military Bases and P.O. Boxes
If you have an address, we can ship it to you!
We are happy to announce that we have teamed up with USGoBuy.com. At USGoBuy.com their top priority is offering a secure International shipping option for all XGear101.com customers. Their Customer Service team is dedicated to answer all your questions and making this a seamless shipping option for you.
When you sign up with USGoBuy.com you get to take advantage of discounted International shipping rates as well. It can be the best option when shipping large orders. USGoBuy.com offers top-tier customer service and 24/7 online account access.
Here's how it works:
Sign up with USGoBuy.com and receive your own US address. USGoBuy.com will provide package forwarding services from your new address to countries outside the US
Use your new address from USGoBuy.com When Placing your Order on XGear101.com. Remember, you can save more when ordering multiple items and shipping internationally through USGoBuy.com by consolidating packages. They offer 90 Day Storage for free.
PLEASE NOTE: When you place your Order with XGear101.com your order will ship to USGoBuy Warehouse. THEY will forward it to your International address they have on file for you. USGoBuy.com accepts PayPal, WebMoney, My E-Wallet to Pay Online Shipping Fee. USGoBuy.com's Buy For Me also accepts same methods and will purchase your product on your Behalf.
Returns are accepted with-in 7 days of the package delivery date.
Returned items must be un-worn and in the same condition as when you received it. If your items have any tags attached to them, they must still be attached when you return them back to us.
RETURNS FOR A REFUND, there is a 20% Re-Stocking Fee and shipping is non-refundable. Click the Blue Tab located in the top right corner of our website and fill out the return form. Request a RETURN SHIPPING LABEL FOR A REFUND. You will then be sent a return shipping label via email. Make sure you include your invoice number when you send in a request.
RETURNS FOR AN EXCHANGE, in order to avoid the 20% restocking fee, you will need to place your order for the items you are wanting to exchange for. Click the Blue Tab located in the top right corner of our website and fill out the return form. You will then be sent a return shipping label via email. Make sure you include your invoice number when you send in a request. All exchanges are handled back as a refund. Once we receive your products back we will refund you in full for the product you are returning.
PLEASE NOTE: The cost of the shipping label will be deducted from the amount we refund back to you (For both Return for a Refund & Return for an Exchange). Once you have received your return shipping label via email you will need to print it out and tape it to the package you are sending back to us. Make sure to you do not tape over any barcodes that are on the label. Drop it off at any USPS post office or you can schedule a pick up from their online website www.USPS.com