Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
When you order from our site, all information is fully secured via SSL (secure socket layer) encryption. We collect the following information: your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information and a password in order to complete your online order. Your order is then process through our payment gateway system Authorize.net, which helps fully secure all purchases done on our website by credit/debit cards. We take all the necessary pre-causions on all purchases, and we do in-depth security checks on all orders! You should feel 100% Comfortable when shopping online, and we try our best to make our customers feel that way.
How Information is Used:
We do not sell or rent your personal information to others or 3rd parties. We use your information that we collect from you only for the purposes of filling orders, contacting purchasers to inform them of their order status, and sending promotional information, enhancing the operation of our site.
CUSTOM BRIM HAT ORDERS: If your product says "Custom Order" it will take 1-2 Weeks to complete your hat, then it will be shipped out, Custom Orders can not be canceled once the order is placed. If the product says "Ready to Ship" it means we have the cap in stock to ship out ASAP, it will ship the same day the order is placed.
As you browse XGear101.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Xgear101.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit www.adroll.com/about/privacy to opt out of AdRoll and their partners’ targeted advertising.
SHIPPING POLICY & SHIPPING RATES
All Items will be Shipped with USPS (www.USPS.com) After Your Item has been shipped, we will provide you with a tracking number via E-Mail. We usually ship most items within 24 Hours after payment is received.
We have the obligation to ship any domestic order to the Billing Address if the shipping address is different. This helps prevent Credit Card Fraud from fraudulent purchases. If you would like your order shipped to a different address other then the billing address, please pay through Paypal.
We ship everywhere worldwide including: US, Canada, Mexico, South America, United Kingdom, Europe, Australia, New Zealand, Japan, Asia
All Sneaker Purchases being paid by Credit Card will ONLY be shipped to the billing address.
SHIPPING TO USA
Priority Mail: $6.95 & Up
(2-5 Business Days)
SHIPPING TO CANADA
1st Class Mail: $11.95 & Up
(6-10 Business Days)
.Priority Mail: $24.95 & Up
(5-8 Business Days)
1st Class Mail: $17.95 & Up
(8-14 Business Days)
Priority Mail: $34.95 & Up
(6-10 Business Days)
Express Mail: $39.95 & Up
(3-5 Business Days)
We accept the following as Payment methods:
On all international orders for your protection against identity theft, we only ship to the credit card billing address.
International Orders, in order to track your order, you will have to choose either Priority Mail or Express Mail, these are the only 2 international methods that come with tracking.
LOST PACKAGES: We are not responsible for International Orders that are sent as 1st Class Mail, we highly suggest you pay for your package to be sent as Priority or Express Mail, these are the only 2 internationl shipping methods that are trackable.
RETURN & EXCHANGE POLICY
Returns are Accepted with-in 14 Days of the purchase date. Shipping and Handling fees, including costs to ship items back to X Gear 101, are non-refundable, due to carrier transit times, please allow up to 2 weeks from the date you mail your package for an exchange to be processed completely.
All items must be returned in new condition (unwashed and unworn) to insure full credit and/or availability for exchange. There is a 20% Re-Stocking Fee on ALL Returned Merchandise.
Send Returns back to 310 Morton Street Suite 623, Richmond,TX 77469
All Exchanges are handled back as a refund. Once we receive your products back we will refund you.
On Pre-Ordered Shoes there is no canceling once you have placed your order. If you want to cancel your order, there is a $50 Cancellation Fee.
If you Pre-Order any Sneakers from us and we fail to fulfill your order, you will be refunded your money back in full.
All our Products are 100% AUTHENTIC GUARANTEED, so feel confident when shopping on our online store!