Store Policy

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy
  •       Your information is completely confidential and will not be shared with anyone else or any 3rd parties. At XGear101.com we are committed to protecting your privacy online that is why we use the #1 Trusted Website Security, TRUST GUARD. Below is a brief overview of the highlights of our Privacy Policy. This will give you a summary about how information is collected from you and how it is used.

    When you order from our site, all information is fully secured via SSL (secure socket layer) encryption. We collect the following information: your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information and a password in order to complete your online order. Your order is then process through our payment gateway system Authorize.net, which helps fully secure all purchases done on our website by credit/debit cards. We take all the necessary pre-causions on all purchases, and we do in-depth security checks on all orders! You should feel 100% Comfortable when shopping online, and we try our best to make our customers feel that way.

    We do not sell or rent your personal information to others or 3rd parties. We use your information that we collect from you only for the purposes of filling orders, contacting purchasers to inform them of their order status, and sending promotional information, enhancing the operation of our site. WE ONLY SHIP ORDERS TO THE BILLING ADDRESS.

    ALL ORDERS ARE SHIPPED WITH USPS

    After your package has shipped, you will be sent an email with the tracking number of your package included in the email We ship most items within 24-48 hours after payment is received.

    INTERNATIONAL ORDERS MINIMUM ORDER IS $500
    CONTACT ---> JAY@XGEAR101.COM

    RETURNS ARE ACCEPTED WITH-IN 7 DAYS OF THE DELIVERY DATE

    Returned items must be un-worn and in the same condition as when you received it. If your items have any tags attached to them, they must still be attached when you return them back to us.

    RETURNS FOR A REFUND, there is a 20% Re-Stocking Fee and shipping is non-refundable. Click the Blue Tab located in the top right corner of our website and fill out the return form. Request a RETURN SHIPPING LABEL FOR A REFUND. You will then be sent a return shipping label via email. Make sure you include your invoice number when you send in a request.

    RETURNS FOR AN EXCHANGE, in order to avoid the 20% restocking fee, you will need to place your order for the items you are wanting to exchange for. Click the Blue Tab located in the top right corner of our website and fill out the return formYou will then be sent a return shipping label via email. Make sure you include your invoice number when you send in a request. All exchanges are handled back as a refund. Once we receive your products back we will refund you in full for the product you are returning.

    PLEASE NOTE: The cost of the shipping label will be deducted from the amount we refund back to you (For both Return for a Refund & Return for an Exchange). Once you have received your return shipping label via email you will need to print it out and tape it to the package you are sending back to us. Make sure to you do not tape over any barcodes that are on the label. Drop it off at any USPS post office or you can schedule a pick up from their online website www.USPS.com

    ALL SHOE SALES ARE FINAL.

    $50 CANCELLATION FEE ON ALL PRE-ORDERS FOR SHOES.

    ALL ORDERS ARE SHIPPED TO THE BILLING ADDRESS.